Rodman's Gourmet International — Return & Refund Policy

At Rodman's Gourmet International, we want you to love every bite. Because we specialize in imported and artisanal foods — many of them perishable — our return policy is built around product safety and quality, while still giving you flexibility when something isn't right.

1. Perishable & Food Items

Perishable and consumable food products (including refrigerated, frozen, fresh, and short-shelf-life specialty items) may be returned within 7 days of delivery, provided the item is:

Unopened
Unused
In its original packaging, with seals intact

Exceptions — always eligible, regardless of the above:

Items that arrive damaged, spoiled, or defective
Items that are incorrect (wrong product shipped)
Items affected by a shipping delay that compromised freshness (e.g., melted chocolate, spoiled perishables)

For any of these exceptions, contact us within 48 hours of delivery with a photo of the item, and we'll make it right — no return of the product required in most cases.

2. Non-Perishable & Gift Items

Shelf-stable pantry items, gift baskets, gift sets, and non-food merchandise may be returned or exchanged within 14 days of delivery, provided the item is:

Unopened and in original, sealed packaging
In resellable condition
Accompanied by proof of purchase (order number or receipt)

Gift baskets and bundles must be returned as a complete set; partial returns of bundle components are not accepted unless a component arrived damaged or defective.

3. What Can't Be Returned

For food safety and hygiene reasons, we're unable to accept returns on:

Opened or partially consumed food products
Perishable items after the 7-day window
Custom or personalized gift orders
Clearance or final-sale items (marked as such at checkout)
Gift cards

4. Return Shipping Costs

Our mistake, our cost: If your item arrived damaged, defective, spoiled in transit, or we shipped the wrong product, Rodman's Gourmet covers all return shipping and will send a prepaid label.
Change of mind or other eligible returns: The customer is responsible for return shipping costs. We recommend a trackable shipping method, as we cannot issue a refund for items lost in return transit.

5. Refunds & Store Credit

Once your return is received and inspected (typically within 3–5 business days), we'll notify you of the approval status. You may choose:

A refund to your original payment method, or
Store credit (issued as a Rodman's Gourmet discount code), often processed faster

Refunds to original payment methods may take 5–10 business days to appear, depending on your bank or card issuer.

6. Damaged, Defective, or Incorrect Orders

If something arrives damaged, spoiled, defective, or incorrect:

Email us at raymond@rodmans.com within 48 hours of delivery
Include your order number and a photo of the item(s) and packaging
We'll arrange a replacement, refund, or store credit — your choice — typically without requiring the item to be shipped back

7. In-Store Purchases & Returns

Items purchased online can be returned by mail following the process above. Items purchased in-store at our DC, Silver Spring, or White Flint/Rockville locations should be returned to that store with a receipt, subject to the same perishable/non-perishable timeframes outlined here. Online orders currently cannot be returned in-store — please contact us if you'd like to arrange an exception.

8. How to Start a Return

Contact raymond@rodmans.com with your order number
We'll confirm eligibility and provide return instructions (and a prepaid label, if applicable)
Pack the item securely in its original packaging
Ship to the address provided in your return confirmation

Questions about a specific order? Reach out to our team at raymond@rodmans.com— we're happy to help.

Rodman's Gourmet International reserves the right to update this policy at any time. Changes will be reflected on this page with an updated date.