Shipping, Refund & Replacement Policy

At Rodman’s, we take great care in packing and shipping every order. Because we sell food, beverages, and specialty products, we are unable to accept returns or exchanges once an order has shipped or been delivered. These products generally cannot be restocked or resold.

If there is a problem with your order, however, we want to make it right.

Damaged, Incorrect, Spoiled, or Melted Items

If an item arrives damaged, incorrect, spoiled, or otherwise unusable, please contact us within 7 days of delivery.

For chocolate, perishable, or temperature-sensitive products, please inspect your order promptly upon arrival and contact us within 48 hours of delivery if there is an issue.

Please include:

Your order number
Photos of the affected item(s)
Photos of the shipping box
Photos of the inner packaging
A photo of the shipping label
A brief description of the issue

Please keep the affected item(s) and all packaging until your claim has been resolved, as we may need additional documentation to review or process the claim.

Warm Weather & Temperature-Sensitive Products

Certain products, including chocolate, may soften during transit in warm weather.

Minor softening that does not affect the safety or overall quality of the product may not qualify as damage.

If a temperature-sensitive product arrives substantially melted, spoiled, damaged, or otherwise unusable, please photograph the item immediately and contact us within 48 hours of delivery.

Missing or Lost Packages

Marked as Delivered but Not Received

If tracking shows your package as delivered but you have not received it, please first check:

With neighbors
Your building mailroom or front desk
Around entrances or other safe delivery locations
With anyone else at the delivery address who may have accepted the package

Carriers occasionally mark packages as delivered before the package is physically received, and some packages may arrive within 48 hours of the delivery scan.

If your package has still not been located after 48 hours, please contact us within 7 days of the recorded delivery date.

No Tracking Updates

If your tracking information has not updated for 7 business days, please contact us. We will work with the carrier to investigate the shipment.

Shipping Delays

Delivery dates and transit times shown at checkout are estimates and are not guaranteed.

Weather, carrier disruptions, holidays, service interruptions, and other circumstances outside Rodman’s control may cause shipping delays.

If a shipment appears to be lost or significantly delayed, please contact us and we will work with the carrier to investigate the issue and determine the appropriate next step.

Replacements

Once we receive your complete claim and supporting documentation, we will generally review it within 2 business days.

If your claim is approved, we will make every effort to ship the replacement as soon as reasonably possible, subject to product availability.

Only the affected item or items will be replaced unless the entire order was impacted.

We will keep you updated by email throughout the process.

Out-of-Stock Items

If an approved replacement item is no longer available, we may offer either:

A refund to the original payment method, or
Store credit toward a future purchase at rodmansgourmet.com

Refunds and store credits are based on the amount actually paid for the affected item after any discounts or promotions.

Original shipping charges are generally non-refundable unless the issue was caused by an error on Rodman’s part or otherwise required by law.

Refunds typically appear within 5–10 business days after being processed, depending on your bank or card issuer.

Store credit does not expire unless otherwise stated.

What Is Not Covered

Unless otherwise required by law, Rodman’s generally cannot provide a replacement, refund, or store credit for:

Taste or personal preference
A change of mind after purchase
Incorrect or incomplete shipping information entered by the customer
Packages refused or unclaimed by the recipient
Packages returned as undeliverable because of customer-provided information
Items left outside or otherwise unattended for an extended period following confirmed delivery
Normal softening of temperature-sensitive products that does not make the product unusable
Claims submitted outside the applicable claim period

If Rodman’s makes an error in preparing, packing, or addressing your shipment, we will work with you to correct it.

Perishable items returned to us as undeliverable generally cannot be reshipped.

Rodman’s reserves the right to deny claims that we reasonably determine to be fraudulent, abusive, excessive, or unsupported by the required documentation.

Gift Orders

Either the purchaser or the gift recipient may contact us regarding an order issue.

Approved replacements will generally be shipped to the original delivery address unless otherwise agreed.

Any refund will be issued to the original payment method used by the purchaser.

Store credit will be issued to the purchaser unless otherwise agreed.

Order Cancellations

We begin processing orders shortly after they are placed.

We will make every reasonable effort to accommodate cancellation requests received before an order ships, but cancellation is not guaranteed.

Once an order has shipped, it cannot be canceled.

Orders placed before 3:00 PM ET, Monday through Thursday, may begin processing the same day.

If you need to request a cancellation, please contact us as soon as possible.

Product Recalls & Food Safety

If a product is subject to a recall or we become aware of a food-safety issue affecting an item you purchased, we will provide instructions regarding the appropriate next steps.

Nothing in this policy limits any rights you may have relating to product recalls, food safety, or other protections available under applicable law.